top of page

Terms of Service

1. INTRODUCTION

​

1.1 Tenant Passport™' (www.tenantpassport.co.uk) in the UK, 'Rent Passport™' (www.rentpassport.co) for global markets, and 'The Rent Reporting Association™' (www.rentreporting.com) (hereinafter referred to as "RRA", "we", "our", or "us") are the trading names of Liberty International Ltd (Company Registration No. 14236527).

 

1.2 These Terms of Service ("Terms") govern your use of our website and the services offered by us. The website provides visitors with memberships and related services. By accessing our website or using our services, you affirm that you have read, understood, and agree to be bound by these Terms. If you disagree with these Terms, please do not create an account, subscribe to a membership, or use our platform.

 

1.3 The current version of our Terms can be reviewed on this page at any time. We reserve the right to modify these Terms by posting updates on this page. Please note that we may not notify our users of these changes, but by continuing to use our website and services, you accept that it is your responsibility to regularly check this page for any changes to our Terms

​

1.4 You can contact the RRA at any time by emailing us at Hello@rentreporting.co.uk

​

1.5 To use our website or avail of our services, you must be at least 18 years old, or of the legal age of majority in your jurisdiction, and you must possess the legal authority, right, and freedom to agree to these Terms as a binding contract. You are prohibited from using this website and/or receiving services if doing so is illegal in your country or under any law or regulation applicable to you.

​

Use of the website By using this website, you agree to:

  • Ensure that all the information you provide on this website is accurate and reliable to the best of your knowledge. This includes personal information, contact details, and information related to property listings.

  • Not use RRA to distribute any illegal, obscene, or otherwise harmful material.

  • Not interfere with other users' access to the website.

  • Not impersonate others or create false accounts or adverts on the website.

  • Not use software or any other means to harvest information from the website.

  • Not send spam or other unsolicited information to other users.

  • Not copy material from the RRA website without our permission.

  • Keep your password secure and be responsible for any actions of any person logging into the website using your username and password.

 

If you wish to contact us by post, correspondence should be sent to: Liberty International Ltd, (4 Haydon rd, Didcot, OX11 7JD), Company Registration No. 14236527.

By using this website, you agree to be bound by these Terms of Use, which fall within the exclusive jurisdiction of English courts in the case of any dispute.

​

2. Key commercial Terms offered to customers

​

2.1 By purchasing an item, you agree to the following:

(i) you commit to thoroughly read the full item listing before initiating a purchase;

(ii) you enter into a legally enforceable contract to buy an item when you agree to buy it and complete the check-out and payment process.

 

2.2 Our service charges and prices for our products are displayed on the website. We maintain the right to modify our prices for products listed at any time and to correct pricing inaccuracies that might unintentionally occur. Further information regarding pricing and sales tax can be found on the payments page.

 

2.3 The fee for our services and any other charges you may incur in relation to your use of our service, including taxes and potential transaction fees, will be billed monthly to your chosen payment method.

​

3. LANDLORDS' LEGAL AND RESIDENCY OBLIGATIONS

When listing a property on this website, you agree and guarantee that:

  • You have the legal right to offer the property for rent and will not violate any law, agreement, or contract by doing so (this includes the terms of any mortgage on the property, insurance, fire regulations, gas, and electrical safety).

  • If you need consent from a third party (like a mortgage lender or freeholder) to market or rent the property, you have acquired the necessary approvals.

  • If you are obliged to have a license to rent property in a certain area and/or to lease or manage specific types of properties (such as Houses in Multiple Occupation), you will abide by all such licensing requirements when advertising with RRA.

  • A valid Landlord Registration Number will be included in any advertisement where legally necessary.

  • You will only post or provide photographs, videos, and other information for which you have lawful authority.

  • The property adheres to requirements for Energy Performance Certificates (EPCs) for rental properties.

  • The property and any of the landlord's belongings within it are properly insured, where applicable.

  • The property will possess a valid Gas Safety Certificate for the duration of any tenancy arranged or facilitated using RRA's services, in accordance with landlords' relevant legal obligations.

  • The property will comply with all other legally required safety obligations (such as electrical safety and smoke and carbon monoxide alarms).

  • All the property's windows and doors lock securely.

  • Everything provided with the property is safe and functional.

  • You bear full responsibility for ensuring that the property complies with the legal requirements for landlords and properties under any relevant legislation, including but not limited to the obligations outlined in this section.

 

By using RRA's services, landlords confirm that they fulfill all applicable residency requirements (including those under the Landlord and Tenant Act 1987, where applicable). Landlords using rent collection or insurance services offered through RRA must be residents of the United Kingdom.

 

4. Account

​

4.1 To register an account with Rent Reporting Association (RRA), you affirm that you:

                (a) Are 18 years f age or older;

                (b) Have the appropriate immigration status to be a resident of the United Kingdom as per the

 

You represent and guarantee that the information you provide to RRA upon registration, and at all other times, will be true, accurate, current, and complete. You commit to keep this information updated.

You are responsible for any use of RRA Services via your RRA account details and password, and for safeguarding your RRA account details and password from unauthorized use. This information must not be shared with any other person. Furthermore, you are responsible for the security of any computer or device from which you sign in and utilize your RRA account.

​

4.2 We may permanently or temporarily terminate or suspend your access to our service without notice or liability for any reason, including if, in our sole discretion, you violate any provision of these Terms or any applicable laws or regulations. You may cease use and request to cancel your account and/or any services at any time. Despite the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be terminated only upon the expiration of the respective period for which you have already made payment.

We also reserve the right to refuse to register or to delete your RRA account if you have previously had an RRA account deactivated by us due to a breach of these terms (or any earlier versions).

 

4.3 We may change the services, stop providing the services or features of the services we offer, or create limits for the services without prior notice. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

 

4.4 RRA may, now or in the future, allow you to link your RRA Account to your accounts on third-party services, such as social networking sites (“Linked Accounts”). If you link your RRA account, you authorize RRA to access and gather information associated with you and any third-party services on your behalf in order to integrate your experience on the Platform with content, information, and features available through such Linked Accounts. Linking, accessing, or using a third-party service through the Platform in this manner may be subject to additional terms established by the applicable third-party service provider, and it is your sole responsibility to comply with such third-party terms.

​

5. Ownership of intellectual property, copyrights and logos

 

5.1 The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Rent Bureau. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

6. RISK AND INFORMATION QUALITY

 

6.1 RRA offers a platform for landlords and tenants to interact and assists in reducing the risks and administrative challenges associated with such transactions. However, we cannot offer any guarantees regarding the veracity of the information provided on this platform or by its users.

 

6.2 While we have systems in place to uphold a high standard of information quality, RRA cannot make any absolute assurance regarding the accuracy of any information provided on this platform.

You should independently verify the accuracy of any and all information and the reliability of all individuals you are transacting with before entering into any contract or agreement or making direct payments to them.

 

6.3 Materials supplied on this platform, including content on our blog and social media accounts, do not constitute legal advice and are provided for informational purposes only.

We have no control over, nor accept any responsibility or liability for, any problems that may arise from properties or tenancy arrangements that are offered by users of our platform.

 

7. INDEMNIFICATION

​

7.1 You hereby agree to indemnify, defend, and hold harmless Rent Reporting Association ("RRA"), and its subsidiaries, affiliates, officers, agents, co-branders, partners, and employees, from and against any and all claims, expenses (including reasonable attorneys' fees), damages, suits, costs, demands and/or judgments whatsoever, made by any third party due to or arising out of:

 

(i) your use of the Services,

​

(ii) your breach of the Agreement, and/or;

​

(iii) your violation of any rights of another individual and/or entity. The provisions of this paragraph are for the benefit of RRA and its subsidiaries, affiliates, partners, and employees, each of whom shall have the right to assert and enforce these provisions directly against you on its own behalf.

​

8. LIMITATION OF LIABILITY

 

8.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RENT REPORTING ASSOCIATION ("RRA") OR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM

​

(i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES;

​

(ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES;

​

(iii) ANY CONTENT OBTAINED FROM THE SERVICES; AND

​

(iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

​

9. ADVERTISING CONTENT

 

9.1 Landlords are prohibited from performing any of the following activities:

  • Creating multiple listings for identical rooms or properties;

  • Creating placeholder or misleading listings which do not accurately represent a currently available property for rent under their ownership or management;

  • Featuring any material in their listings (including photographs, videos, and written content) that is incorrect, obsolete, or otherwise deceptive in relation to the current state of the property being listed.

 

9.2 Rent Reporting Association ("RRA") holds no responsibility for the content or details of listings supplied by users and accepts no liability for such content, including any mistakes, oversights, or inaccuracies.

 

9.3 Listings must not discriminate against any protected characteristic as defined by the Equality Act 2010. RRA reserves the right to modify or remove any part of a listing that, in our judgement, may be in violation of these legal requirements.

 

9.4 Landlords are forbidden from including any content in listings:

  • Without obtaining the permission of the rightful owner or any other relevant party who may hold rights to or associated with such content (including any individuals depicted in any uploaded images);

  • That would violate applicable data protection or privacy laws;

  • That would infringe upon the Intellectual Property Rights of another party.

 

9.5 Users agree to indemnify and compensate RRA for any loss, liability, claim, damage, or expense incurred as a result of the content they have included in a listing. This includes, but is not limited to, reasonable legal and court fees, reversed or chargeback funds by the cardholder or their bank, or funds determined to be repaid by a relevant enforcement body for consumer protection purposes.

 

9.6 RRA reserves the right to edit, remove, or take any action related to listings where we reasonably ascertain that such action is necessitated by these Terms, applicable law, or to enhance the user experience on the RRA website. Any decision made under this clause by RRA is final and no liability to users shall be accepted in relation to such decisions.

 

9.7 By submitting content to us in connection with advertising, you grant RRA a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, adapt, distribute, display, modify, and edit such content in connection with our services, and to sublicense these rights. No fees will be paid to you for the use of this content and we reserve the right, at our sole discretion, to remove or edit it at any time. You also warrant and represent that you possess all necessary rights to grant us these rights.

​

10. REFERENCING AND TENANT CHECKS

 

10.1 At a landlord's behest, we can facilitate a tenant referencing service provided by our partnering reference agencies.

 

10.2 The purpose of this service is to aid our users in making a well-informed decision. However, Rent Reporting Association ("RRA") cannot provide any guarantees regarding the integrity of the information supplied or of the individuals being referenced.

 

10.3 Despite any advice given during referencing or otherwise, landlords will retain the responsibility for conducting any necessary identity, visa, or other checks as required under the Right to Rent legislation.

 

11. CERTIFICATES AND THIRD-PARTY SERVICES

 

11.1 Some RRA services, including but not limited to professional inventories or safety certificates, are carried out by suitable third-party contractors. These third parties operate as independent subcontractors, not as RRA employees. Consequently, RRA does not dictate how these subcontractors deliver the services in question and does not accept any liability for their actions.

 

11.2 When placing an order, customers may be asked to specify a preferred appointment date. While we strive to ensure that our subcontractors complete any ordered work to a satisfactory standard within a reasonable timeframe, we cannot guarantee that the customer's preferred date will be available. Nor can we guarantee that any certificate or service ordered will be completed or provided by a specific date. RRA disclaims any liability for losses that may occur as a result of a service not being delivered by a specified date.

 

12. THIRD-PARTY INTRODUCTIONS

 

8.1 It is possible that our services have been introduced to you through a third-party introducer. In such instances, the said introducer may receive a compensation or fee from Residential Renters Association (RRA). Analogously, RRA may, from time to time, make introductions to other third-party entities, wherein a fee may be paid to RRA by such third party in consideration of the introduction.

​

13. LIMITATIONS AND EXCLUSIONS OF RRA SERVICES

 

13.1 The decision to utilize the services provided by RRA or to enter into any form of transaction or agreement, including, but not limited to, tenancies or contracts, rests solely with you. RRA recommends you exercise independent judgement in these decisions.

 

13.2 RRA does not operate as a real estate agency or a property management entity. As such, RRA disclaims any responsibility for direct communication to or from you and expressly excludes any liability arising from communications, disputes, or agreements established between Letting Agents, Landlords, or Renters.

 

13.3 RRA further disclaims any representation or warranty that this Platform or the Services provided by RRA would offer Landlords and Renters comprehensive information, tools, or access needed to adhere to all laws, regulations, and requirements pertaining to property letting. The usage of the Platform and the Services rendered by RRA should not be considered a substitute for professional or specialist advice in the real estate domain.

 

13.4 You acknowledge that RRA does not undertake to validate any data, information, or other content uploaded, posted, or transmitted by users of the Services provided by RRA. Therefore, it is incumbent upon you to ascertain, confirm, and satisfy yourself as to the veracity of such content and any information provided to you as part of the Services of RRA, which is derivative of such content. RRA provides no warranty and disclaims all responsibility for the accuracy or completeness of the content displayed on the Platform or received by you from the Platform, irrespective of whether the information emanated from RRA, third-party service providers, or other individuals.

 

13.5 It is your responsibility to retain copies of any information provided to us. RRA Services do not include storage or backup services. Therefore, RRA expressly excludes any liability for any loss of such information, notwithstanding our legal obligations towards you as a data controller of personal data.

 

13.6 We provide no warranty and accept no responsibility for the accuracy or completeness of such content displayed on the website and/or platform or received by you from the website and/or Platform whether information originated from RRA, third party service providers or other individuals.

 

13.7 You are responsible for keeping copies of any information you provide to us. RRA Services do not include storage or back-up services; and we shall not be liable to you for any loss of such information (subject to our legal obligations to you as data controller of personal data).

 

 

14. FAIR USAGE POLICY

​

14.1 To safeguard the interests of all landlords and prospective tenants utilizing our system, Residential Renters Association (RRA) reserves the right to withdraw listings we perceive to be in violation of the system's proper usage. This action is intended to mitigate spam, prevent unauthorized acquisition of tenant details, and ensure that all advertisements provide an accurate portrayal of the available property.

 

14.2 Although genuine landlords are not expected to exceed our fair usage limits, RRA retains the right to remove or limit any advertisement generating an excessively high number of viewing requests or any advertisement that has been posted for more than 3 months without modification.

 

14.3 If RRA suspects a property may no longer be available for rent (for example, if the landlord has found tenants since the advertisement commenced), we reserve the right to contact the registered landlord to ascertain the property's availability. If the landlord does not respond within a reasonable timeframe, RRA reserves the right to suspend the property's marketing.

 

14.4 RRA reserves the right to place limits on user activities on our platform, including, but not limited to, limiting the number of properties a user may list on our platform. Such limitations may be imposed to enhance the security of the RRA community or to reduce financial or other liabilities for RRA or any RRA user.

 

14.5 To ensure properties comply with legal requirements and to protect our platform's users, RRA reserves the right to suspend or discontinue listings and request additional documentation to validate the legal ownership of a property and/or the possession of legally required documentation such as a valid Energy Performance Certificate (EPC).

 

14.6 RRA reserves the right to limit the activity of users found to be in material breach of our terms and/or suspected of misusing the platform.

 

14.7 RRA reserves the right to cancel unverified accounts or accounts that have remained inactive for an extended period, as well as modify or discontinue listings.

 

14.8 By agreeing to these terms, you understand and agree that you will not hold RRA liable for any loss you may incur as a result of RRA taking any of the actions described in this section.




15. YOUR USE OF THE WEBSITE & SERVICES

 

15.1 PROHIBITED USE

You are strictly prohibited from:

 

(i) Licensing, selling, renting, transferring, assigning, distributing, displaying, disclosing, or otherwise commercially exploiting the Platform or any of the Residential Renters Association (RRA) Services, or making the Platform or any of the RRA Services available to any third party;

 

(ii) Accessing or using all or any part of the Platform or the RRA Services for the purpose of building a product or service that competes with the RRA Services, or for the purposes of monitoring the RRA Services' availability, performance, or functionality;

 

(iii) Using the Platform or any of the RRA Services to provide services to third parties (unless those third parties also have RRA Accounts and such use is in accordance with the intended and usual purpose of the RRA Services), or allowing the Platform or the RRA Services or any part of them to be combined with, or incorporated into, any other service or program;

 

(iv) Attempting to copy, modify, duplicate, create derivative works of, frame, mirror, republish, download, display, transmit or distribute all or any portion of the software applications utilized by us as part of the Platform or any of the RRA Services (except as may be allowed by any applicable law incapable of exclusion);

 

(v) Attempting to reverse compile, disassemble, reverse engineer, or otherwise reduce to human-perceivable form all or any part of the software applications used by us as part of the Platform or any of the RRA Services (except as may be allowed by any applicable law incapable of exclusion);

 

(vi) Attempting to gain or assisting third parties in gaining unauthorized access to the Platform or RRA Services;

 

(vii) Interfering with or disrupting the Platform or the RRA Services, or utilizing or accessing the Platform or the RRA Services in a manner that negatively impacts the performance or proper functioning of the Platform and the RRA Services, or any computer systems or networks used by the Platform or the RRA Services;

 

(viii) Using any robot, spider or other automatic device or process to send or redirect messages, or monitor, download, copy, or maintain a database copy of any of the content transmitted to or made available through the Platform or the RRA Services;

 

(ix) Accessing, storing, distributing or transmitting any computer viruses, Trojan horses, worms, time bombs or any other harmful or deleterious software programs during the course of your use of the Platform or RRA Services;

 

(x) Removing any copyright, trademark or other proprietary rights notices contained in or on the Platform or the RRA Services (whether ours or our licensors');

 

(xi) Removing, covering or otherwise obscuring any form of advertisement included on the RRA Services;

 

(xii) Collecting, harvesting, using, copying, sharing or transferring any information, including but not limited to personal data, obtained from the RRA Services (excluding your User Content, and unless the owner of such information has expressly permitted the same); or

 

(xiii) Utilizing the Platform or the RRA Services or any aspect or feature thereof for any illegal, unlawful or fraudulent purpose or in any way that might cause harm to us or any other person.

 

16. PROHIBITED CONTENT

 

16.1 In the course of your use of the Platform or the RRA Services, you are strictly prohibited from submitting, transmitting, or otherwise providing any information, data, or content, including, but not limited to text, documents, photos, audiovisual content, and other media content that:

 

(i) Is fraudulent, unlawful, or in violation of any applicable local, state, national, or international law;

 

(ii) Is harmful, threatening, defamatory, obscene, infringing, harassing, or racially or ethnically offensive in nature;

 

(iii) Infringes, misappropriates, or violates a third party’s rights, including, but not limited to, intellectual property rights, or rights of publicity or privacy;

 

(iv) Facilitates or encourages any illegal activity;

 

(v) Depicts sexually explicit images or content;

 

(vi) Promotes or incites unlawful violence or acts of harm against individuals or groups;

 

(vii) Discriminates or encourages discrimination based on race, gender, color, religious belief, sexual orientation, or disability;

 

(viii) Breaches any legal duty owed by a third party, such as a contractual duty or a duty of confidence;

 

(ix) Promotes the business of a third party (other than in the usual course of use of the RRA Services, for example, placing a review of a Letting Agent); or

 

(x) Deceives any person, impersonates any person, or misrepresents your identity or affiliation with any person.

 

Furthermore, all User Content must be accurate when asserting facts, and genuinely held when stating opinions.

 

17. USER CONTENT

​

17.1 All personal data shall be processed in accordance with our Privacy Policy, accessible at: https://www.rentreporting.co.uk/privacy-policy. Any other User Content shall be considered non-confidential and non-proprietary unless otherwise expressly stated by you in writing.

 

17.2 The sole responsibility for the legality, reliability, integrity, accuracy, and quality of your User Content, including its adherence to the content standards outlined in the 'Prohibited Content' section above, rests with you. You agree to promptly update or rectify any such User Content upon identifying any inaccuracies or errors.

 

17.3 Although we have no obligation to oversee, censor, or review User Content and its compliance with the content standards delineated in 'Prohibited Content' above, we reserve the discretionary right to do so. We further reserve the right to remove, edit, or decline to display any User Content without prior notice, or to mandate you to modify your User Content, should we deem or suspect such User Content to be in violation of the aforementioned content standards.

 

18. INTELLECTUAL PROPERTY

 

18.1 You acknowledge that all intellectual property rights pertaining to the Platform and the RRA Services across the globe belong to us or our licensors. You possess no rights in or to the Platform or the RRA Services beyond the right to utilize them in accordance with these RRA Terms.

You maintain all ownership rights in your User Content (as defined in the 'Prohibited Content' section above). However, you are required to grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in conjunction with our delivery of the RRA Services and provision of the Platform and where applicable other online platforms.

 

19. LIMITATION OF LIABILITY

 

19.1 You agree to the following limitations on our liability to you:

 

(i) Exclusion of Certain Losses: RRA shall not be liable to you for any loss of profits, business, anticipated savings, goodwill or business opportunity, business interruption, loss or corruption of data or information (subject to our liability to you as data controller of personal data), or for any special, indirect or consequential loss or damage, howsoever arising under these RRA Terms.

 

(ii) Cap on Liability: RRA’s maximum aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of these RRA Terms shall be limited to the greater of: (a) £100; or (b) the aggregate of the amount (if any) paid by you to us in the 6 months immediately preceding you bringing a claim against us.

 

19.2 Furthermore, due to the inherent characteristics of the Platform, the RRA Services and the online environment, we do not assume responsibility for the following:

 

(i) Network Issues: The transfer of content and data over communication networks and facilities, inclusive of the internet, is subject to inherent limitations, delays, and other issues. We shall not be held accountable for any loss, damage, delay, or failure resulting from such transfers or any other event beyond our reasonable control.

 

(ii) Outcomes of RRA Services: You bear full responsibility for the results achieved or obtained from the use of the RRA Services, and for conclusions derived from such use. We do not guarantee that the RRA Services or any information obtained by you through the RRA Services will fulfill your specific requirements.

 

(iii) Your Actions, Instructions, and Breach: RRA shall have no liability for any loss or damage caused by errors or omissions in any content or information provided by you to RRA in connection with the RRA Services, or any action taken by RRA as a result of your direction, or your breach of these RRA Terms.

 

19.3 Nothing in these RRA Terms shall exclude either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded as per the rules and regulations of the Financial Conduct Authority.

 

19.4 All warranties, conditions, representations, or other terms implied by statute or common law in relation to the Platform and any RRA Services provided by us are excluded to the fullest extent permitted by law.

 

 

20. CANCELLATION AND TERMINATION

 

20.1 You, as the Landlord, can terminate the 'Rent Reporting Tenancy' service and related services by providing either party with three (3) months’ written notice, or in any event, when the tenant(s) cease their occupation of the property or their obligation for rental payments, whichever comes later. Should you decide to terminate the 'Rent Reporting Tenancy' and associated services, you agree to a fee of 50% of the existing tenancy and rent collection fee plus an additional 2.4% inc VAT (2% plus VAT) of all rent due from the tenant(s) applicable for the original term of the tenancy and any extensions thereof. This amount will be due in respect of the 'Rent Reporting Tenancy' and related services from the termination date.

 

20.2 EARLY TERMINATION: No refunds are applicable if the term of the Tenancy Agreement ends before the specified end date in the Tenancy Agreement, regardless of whether it's due to an early termination agreed by both parties or one party serving a proper notice under a break clause (unless explicitly agreed in writing). If the term of the Tenancy Agreement concludes before the specified end date in the Tenancy Agreement and you instruct us to re-let the property and new fees are paid for the letting and/or property management, the amount of the original fee that is "duplicated" will be credited to your account with us.

 

20.2 Our rent guarantee insurance and legal cover insurance for eligible RRA tenancies are only available to current RRA members, who have remained members throughout the entire duration of the associated 'Rent Reporting Tenancy'. Non-members, former members, or non-continuous members are not eligible for RRA's Rent guarantee insurance and legal cover insurance.

​

21. PRIVACY & YOUR INFORMATION

21.1 Please refer to our Privacy Policy, which is incorporated into these RRA Terms by reference, for more information on how we process your personal data.

​

22. RENEWAL OF SUBSCRIPTION

​

21.1 Your membership will automatically renew at the end of the subscription period for another 12 months, unless you provide at least 14 days’ notice of your intention not to renew prior to the end of your subscription.

bottom of page